State Farm® Insurance Agent Glynn Lockaby
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Crystal Baum
June 17, 2025
5
out of
5
rating by Crystal Baum
"They are very kind and helpful."
We responded:
"Thank you so much for the review Crystal! Enjoy the rest of your day!!!!"
Jordan C
May 21, 2025
5
out of
5
rating by Jordan C
"Cicely Carroll Super nice and super helpful! Definitely would recommend 10 out of 10"
We responded:
"Thank you so much for the 5 Star review Jordan!"
Alexis Grams
May 6, 2025
5
out of
5
rating by Alexis Grams
"Brittany is wonderful and has been a great help to any and all needs I have had over the past 6 years. You are in great hands!!"
We responded:
"Thank you so much for your kind words and trust over the past 6 years! Brittany is truly amazing, and we’re so grateful to have her on the team. It means a lot to know that she’s been able to consistently support you with all your needs. You’re absolutely right—you’re in great hands with her! We appreciate you being a part of the Team Lockaby family."
Kevin Bowen
April 22, 2025
5
out of
5
rating by Kevin Bowen
"Exceptional service! Brittany is an absolute gem. Truly a good neighbor."
We responded:
"Thank you so much for the review Kevin!"
Sophia Laciano
April 18, 2025
5
out of
5
rating by Sophia Laciano
"I had the pleasure of working with Alec Padilla from Lockaby State Farm Agency and it was an excellent experience! Alec went through the quotes I had already submitted and reviewed the information with me to ensure I was aware of all my discount opportunities. He was very knowledgeable about all the options that could lower my policy and he explained how they would each work and affect my quote which I really appreciated. He was very patient throughout our call and even waited on the line as I requested more information through the dealership I was working with. He didn't make it feel like it was a hassle to wait on the phone and reach out to them which I really appreciated since we were able to complete everything in just one call. Alec was incredibly friendly and good natured and made the entire process of securing insurance feel much easier. Thank you!"
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Alec provided such excellent service and helped make the process smooth and easy for you. Taking the time to review discounts, explain options clearly, and support you through every step is exactly the kind of experience we strive to deliver. We truly appreciate your trust in Lockaby State Farm Agency and are so glad Alec made securing your insurance such a positive experience. If you ever need anything in the future, we’re always here to help. Thanks again for choosing us! -Glynn "
Rosanna Grace Shelton
April 11, 2025
5
out of
5
rating by Rosanna Grace Shelton
"Cecily took such great care of my family for all of our insurance needs. She was super thorough and reassuring during the whole process. She also saved us a ton of money! I’m so happy we switched."
We responded:
"Thank you so much for the review Rosanna! We love Cecily! Im so happy to hear we were able to help and save you some $$$$. Have an outstanding weekend! -Glynn"
Al Kole
April 10, 2025
5
out of
5
rating by Al Kole
"I could not be more satisfied with this agency and the folks that work there. I won’t go into details but the customer service and support for my many, many questions were all handled with patience and knowledgeable expertise. I would highly recommend this agency!! Thank you team! Al"
We responded:
"Al, Thank you so much for your kind words and recommendation! I’m thrilled to hear that you had such a positive experience—Brittany and I were glad to help! We pride ourselves on being patient, thorough, and always here to support you, no matter how many questions come our way. It truly means a lot that you took the time to share your experience. We’re grateful to have you as part of the Team Lockaby State Farm family! —Glynn"
Fran Pitts
April 3, 2025
5
out of
5
rating by Fran Pitts
"I had the pleasure of working with Cicely Carroll with the Glynn Lockaby State Farm group. She is amazing! Very knowledgeable and quickly helped me with all our insurance needs - home, auto and umbrella. She saved me a large amount of money and even assisted me with canceling my old policies - an effort that required over an hour on the phone!! She is a delightful lady to work with and made the entire process much easier."
We responded:
"Fran, Thank you so much for your kind words and for taking the time to share your experience! It was truly great meeting you, and we’re so glad Cicely was able to make things smooth and stress-free. She’s amazing at what she does, and we’re lucky to have her on the team. From helping with home, auto, and umbrella to spending over an hour on the phone canceling your old policies—she always goes the extra mile. We’re thrilled she could save you money and make the entire process easier. We’re grateful to have you as part of the Lockaby State Farm family, and we’re always here if you need anything! – Glynn & Team Lockaby"
Dan Knutson
March 21, 2025
5
out of
5
rating by Dan Knutson
"Cicely was a joy to work with and she was able to write me a policy for auto and renters that was substantially less than any of her competitors! I am extremely happy with State Farm and the Lockaby team!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Cicely was able to help you find the right coverage at a great value. She truly goes above and beyond for our clients, and we’re lucky to have her on the Lockaby team! Your satisfaction means the world to us, and we’re so grateful to have you as part of the State Farm family. If you ever need anything, we’re just a call or message away! – Glynn & Team Lockaby "
Jonathan Foulk
March 7, 2025
5
out of
5
rating by Jonathan Foulk
"We’ve had an amazing experience with State Farm Insurance, thanks to Brittany! She has truly gone out of her way to make the entire process easy and smooth. Her fast communication and willingness to talk through all the options that best fit our family’s needs have been invaluable. If you’re in Atlanta and looking for a reliable insurance agent, this State Farm office is the best! We highly recommend them for homeowners and car insurance—they’ve been fantastic to work with!"
We responded:
"Jonathan, Thank you so much for your kind words and for taking the time to share your experience! Brittany is an incredible asset to our team, and we’re thrilled to hear that she made the process smooth and easy for you. Providing clear communication and personalized options to fit your family’s needs is always our top priority. We truly appreciate your recommendation and your trust in our agency. If you ever need anything in the future, we’re always here to help. Thanks again for being a valued part of the Team Lockaby State Farm Agency! -Glynn"
Thomas Bodoh
February 27, 2025
5
out of
5
rating by Thomas Bodoh
"Cicely is incredibly helpful and a lovely conversationalist. She had me set up with my insurance over the phone within minutes! Sending her all my love and gratitude!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our Agency. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Kelly Green
February 26, 2025
5
out of
5
rating by Kelly Green
"Alec Padilla was awesome. He was very knowledgeable, patient and explained everything very thoroughly. He took the time to go over multiple quotes and options with me making it very easy for me to choose to switch to State Farm. Made my insurance shopping headache go away! Thank you so much Alec."
We responded:
"Thank you so much for taking the time to share your positive experience with Alec. We are thrilled to hear that Alec was able to provide you with the knowledge, patience, and thorough explanations you needed to make an informed decision. It's wonderful to know that he made the insurance shopping process easy and stress-free for you. We truly appreciate your kind words and your decision to switch to State Farm. Alec and our entire team are committed to delivering excellent service and ensuring our customers have the best possible experience. Thank you once again for your feedback, and welcome to the Team Lockaby State Farm family! Thank you once again for your feedback, and welcome to the State"
abishek reddy
February 5, 2025
5
out of
5
rating by abishek reddy
"Cecile was great and she helped me to get a very good price on my auto insurance."
We responded:
"Thank you so much for the review Abishek! "
Nicholas Chris
January 31, 2025
2
out of
5
rating by Nicholas Chris
"I always have communication issues with this office. They never warn you when your rate is going up, and it will go up, you will only find out when you see the bill. Also I got a new credit card, and even though I entered it into the app and im set up for autopay it didn’t process my new card. Within 24 hours of missing 1 payment they threatened to cancel my service. They also canceled my life insurance after I called to inquire about doing so. Supposedly I signed a document authorizing this cancellation but I have no recollection of doing so and they don’t keep copies of whatever I supposedly signed."
We responded:
"Hi Nick, I just gave you a call and left a voicemail because I’d love the opportunity to chat and better understand your concerns. Our agency is constantly reviewing our communication process to ensure we’re meeting customer expectations. We strive to return emails and calls the same day, but never more than 24 hours. If that wasn’t the case in your situation, I’d really appreciate the chance to discuss it with you. Please feel free to give me a call back at your convenience, or we can schedule a time that works best for you. I truly value your feedback and would love the opportunity to make things right. - Glynn"
Stephen Paskoff
January 22, 2025
5
out of
5
rating by Stephen Paskoff
"My wife and I have had an issue with a flood related claim and we both spoke with Jacqueline Scott. In both our calls, Ms. Scott was courteous, knowledgeable and extraordinarily helpful. We found her service to be exceptional in every regard as she helps us through a challenging time in terms of helping us resolve our flood related issue. We deeply appreciate her responsiveness and assistance."
We responded:
"Mr. Paskoff, Thank you so much for sharing your experience. It was great chatting with you earlier, and I’m really sorry to hear about the FEMA flood issue you and your wife have been dealing with. I’m so glad that Jacqueline has been able to help. She truly cares about making things easier for our clients, and it’s great to know her knowledge and responsiveness made a difference during such a tough time. We really appreciate your kind words and are always here to help however we can. Don’t hesitate to reach out if you need anything else! - Glynn"
Charles Goodwin
January 21, 2025
5
out of
5
rating by Charles Goodwin
"I had the pleasure of working with Cicely Carroll, she was able to save me $60 a month on my car and renters insurance, would highly recommend giving this office a call and see what they can save you."
We responded:
"Thank you so much, Charles, for your kind words and for sharing your experience! We’re thrilled that Cicely was able to help you save $60 a month on your car and renters insurance. Our team takes pride in finding the best solutions for our clients, and it’s wonderful to hear we made a positive difference for you. We truly appreciate your recommendation and look forward to continuing to assist you with all your insurance needs. If there’s ever anything else we can help with, don’t hesitate to give us a call!"
Brittney Lewis
January 18, 2025
5
out of
5
rating by Brittney Lewis
"I had the pleasure of working with Mark H., who provided an excellent customer experience. Mark was very thorough, kind, knowledgeable and patient. Beyond great customer service, I received a great rate. I’m very pleased with my switch to State Farm with this team."
We responded:
"Thank you so much for the review Brittney! "
David A
January 8, 2025
5
out of
5
rating by David A
"Kimberly was a great help and a pleasure helping me i have been with Glynn / State Farm for about 40 years great service and staff. just added another car to my collection today and as usual Daniela was great Glynn and staff have always had my back with excellent customer service will be a lifelong customer highly recommend sincerely David Andrews"
We responded:
"Thank you so much for the review David! Hope you are having an outstanding week!"
V P
December 28, 2024
5
out of
5
rating by V P
"Liked working with Cicely; she’s always polite and responsive"
We responded:
"Thank you so much for the review! "
Duane Towles
December 20, 2024
5
out of
5
rating by Duane Towles
"Fantastic to work with Cicely. Need a local rep please give them a call. Great customer service."
We responded:
"Thank so much for the review Duane! I hope you are having an outstanding holiday season and have a happy New Year! "
Crystal Gregory
December 17, 2024
5
out of
5
rating by Crystal Gregory
"Made the whole process fast and very easy. Very satisfied.highly recommended Glenn and Jacqueline"
We responded:
"Thank you so much for the review Crystal!"
Zakariah Mihoubi
December 4, 2024
5
out of
5
rating by Zakariah Mihoubi
"I spoke to Jacqueline yesterday to make sure I was reading an email sent from State Farm to me about an Auto Pay Program I needed to authorize. As I wasn’t sure what it was for exactly, I called and she confirmed what it was in regards to. She then realized that I still had old addresses linked to my renter’s insurance policy and offered to both update that information and check to see if my new address would offer me a cheaper rate (which it did). She then took a look at my current auto policy to see if there were any discounts I was eligible for - of which there was one. She then applied the discount to update my auto policy to a lower amount per month. Above all of this, she was patient, kind and call about explaining things to me that I didn’t understand. Grateful for human beings like her."
We responded:
"Thank you so much for sharing your positive experience with us! We're thrilled to hear that Jacqueline was able to assist you effectively with your Auto Pay Program and address updates. It's great to know she went above and beyond to help you save money. We pride ourselves on providing excellent customer service, and it's wonderful to hear that Jacqueline's patience, kindness, and clear explanations made a significant difference for you. We'll be sure to pass along your kind words to her. Thank you for being a valued part of our agency!"
Prasoon Suchandra
November 22, 2024
5
out of
5
rating by Prasoon Suchandra
"Great, prompt and accurate service. Reasonable prices. Jacqueline is my account manager and she is great :)"
We responded:
"Thank you so much for the review Prasoon!"
Kim Ovesen
November 20, 2024
5
out of
5
rating by Kim Ovesen
"I had a phone call on 11/19/25 with Jacqueline in order to update my policy. She was very kind, patient and very knowledgeable with helping with the needs of my family. Although insurance rates have risen dramatically, I appreciate Jacqueline's willingness to find the best options for me and my family."
We responded:
"Kim, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that Jacqueline was able to assist you effectively with updating your policy and that she provided excellent customer service. We understand that rising insurance rates can be challenging, and we're glad Jacqueline was able to help you find the best options for your family. Your feedback is greatly appreciated, and we will make sure to pass along your compliments to Jacqueline. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for choosing us for your insurance needs!"
Anna Cronic
November 15, 2024
5
out of
5
rating by Anna Cronic
"Cecily Carroll is always so responsive and helpful--changing coverage and getting questions answered is always a breeze. I can't say enough about her level of customer service. Truly a pleasure to work with!"
We responded:
"Thank you so much for the review Anna! We are lucky to have Cicely! Have a great weekend!"