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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zakariah Mihoubi

Zakariah Mihoubi

December 4, 2024

5  out of  5
rating by Zakariah Mihoubi
"I spoke to Jacqueline yesterday to make sure I was reading an email sent from State Farm to me about an Auto Pay Program I needed to authorize. As I wasn’t sure what it was for exactly, I called and she confirmed what it was in regards to. She then realized that I still had old addresses linked to my renter’s insurance policy and offered to both update that information and check to see if my new address would offer me a cheaper rate (which it did). She then took a look at my current auto policy to see if there were any discounts I was eligible for - of which there was one. She then applied the discount to update my auto policy to a lower amount per month. Above all of this, she was patient, kind and call about explaining things to me that I didn’t understand. Grateful for human beings like her."
We responded:
"Thank you so much for sharing your positive experience with us! We're thrilled to hear that Jacqueline was able to assist you effectively with your Auto Pay Program and address updates. It's great to know she went above and beyond to help you save money. We pride ourselves on providing excellent customer service, and it's wonderful to hear that Jacqueline's patience, kindness, and clear explanations made a significant difference for you. We'll be sure to pass along your kind words to her. Thank you for being a valued part of our agency!"
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Prasoon Suchandra

November 22, 2024

5  out of  5
rating by Prasoon Suchandra
"Great, prompt and accurate service. Reasonable prices. Jacqueline is my account manager and she is great :)"
We responded:
"Thank you so much for the review Prasoon!"
Profile photo of Kim Ovesen

Kim Ovesen

November 20, 2024

5  out of  5
rating by Kim Ovesen
"I had a phone call on 11/19/25 with Jacqueline in order to update my policy. She was very kind, patient and very knowledgeable with helping with the needs of my family. Although insurance rates have risen dramatically, I appreciate Jacqueline's willingness to find the best options for me and my family."
We responded:
"Kim, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that Jacqueline was able to assist you effectively with updating your policy and that she provided excellent customer service. We understand that rising insurance rates can be challenging, and we're glad Jacqueline was able to help you find the best options for your family. Your feedback is greatly appreciated, and we will make sure to pass along your compliments to Jacqueline. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you for choosing us for your insurance needs!"
Profile photo of Anna Cronic

Anna Cronic

November 15, 2024

5  out of  5
rating by Anna Cronic
"Cecily Carroll is always so responsive and helpful--changing coverage and getting questions answered is always a breeze. I can't say enough about her level of customer service. Truly a pleasure to work with!"
We responded:
"Thank you so much for the review Anna! We are lucky to have Cicely! Have a great weekend!"
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Alexandra Avin

October 29, 2024

5  out of  5
rating by Alexandra Avin
"I was assisted by Mark H. As my agent and my experience was great. I shopped around for weeks for car insurance and Mark took his time to get me the best possible rate and coverage. Not only did I receive car insurance but Mark took his time to offer me added life insurance and explained everything. I’m so grateful for Mark and his expertise. I left feeling secure and happy with my choice in State Farm. Thanks again Mark!"
We responded:
"Alexandra, First of all, congratulations on your life insurance! That’s something very important to us and an important part of what we do! Secondly, thank you so much for the Google review. I will be sure to relay this to Mark and I really appreciate your time and your trust in our agency. - Glynn "
Profile photo of Tre B

Tre B

October 17, 2024

5  out of  5
rating by Tre B
"Cicely Carroll was able to help me and went smoothly with the whole process definitely enjoyed talking with her and getting things started!"
We responded:
"Tre, Thank you so much for the review! I hope you have a great weekend!"
Profile photo of Darria walker

Darria walker

October 16, 2024

5  out of  5
rating by Darria walker
"Ms.Cicely did a wonderful job at assisting me with auto and life insurance today. She was very informative and easy to understand. I also loved her positive attitude and spirit."
We responded:
"Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Ms. Cicely was able to assist you effectively with your auto and life insurance needs. We pride ourselves on providing informative and easy-to-understand service, and it's great to know that her positive attitude and spirit made your experience even better. If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your business!"
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Erin Bramblett

October 15, 2024

5  out of  5
rating by Erin Bramblett
"I've worked with Brittany for years and her customer service goes above and beyond! If you're looking for someone who's in your corner...that's her."
We responded:
"Thanks for the review Erin! Hope you have an outstanding day!"
Profile photo of Earl Hershey

Earl Hershey

October 11, 2024

5  out of  5
rating by Earl Hershey
"Mark did an excellent job of following up with my initial request for information on auto insurance rates. He turned out to be a good guy on top of it. We'll played!!"
We responded:
"Thank you so much for the review Earl and I’m glad to hear we were able to help with your car insurance! I’ll be sure to let Mark know you said that! We hope that you have an outstanding weekend!"
Profile photo of Paola Carisma

Paola Carisma

October 10, 2024

5  out of  5
rating by Paola Carisma
"I had the pleasure of initially working with Alec Padilla-Mendez while looking for a new insurance company. Alec was very informative and patient throughout the process of giving me a quote and setting up my new policies and i would recommend him to others as well. Looking forward to working with Brittany as well!"
We responded:
"Paola, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Alec. Providing informative and patient service is our top priority, and we're glad Alec was able to assist you effectively. Your recommendation means a lot to us. We look forward to continuing to serve you and are excited for you to work with Brittany as well. If you have any further questions or need assistance, please don't hesitate to reach out."
Profile photo of Lauren Eidson

Lauren Eidson

October 4, 2024

5  out of  5
rating by Lauren Eidson
"Brittany is a pleasure to work with and so sweet! Thank you for being the best!!"
We responded:
"Thank you so much for the review Lauren!"
Profile photo of Terri Potter

Terri Potter

September 24, 2024

5  out of  5
rating by Terri Potter
"Mark was very knowledgeable and helpful with getting me an excellent quote on my car. I am very appreciative!"
We responded:
"Terri, Thank you so much for giving us our 300th Google review!!!! I'm also glad to hear Mark was able to help with your auto insurance! I hope you have a fantastic rest of your day! "
Profile photo of SP. Saisuda Patton

SP. Saisuda Patton

September 22, 2024

5  out of  5
rating by SP. Saisuda Patton
"Mark he is the best agent. He cares and get me the most saving that ift my budget. As we all knew insurance can be very exapensive. Thanks Mark."
We responded:
"Thank you for the review! We are lucky to have Mark on our team! "
Profile photo of Daniel Harper

Daniel Harper

September 18, 2024

5  out of  5
rating by Daniel Harper
"Brittany was very helpful opening a new policy for me and very knowledgeable!"
We responded:
"Thank you so much for the review, Daniel! "
Profile photo of Scott Horn

Scott Horn

September 12, 2024

5  out of  5
rating by Scott Horn
"The Team at Glynn Lockaby State Farm is amazing. Super helpful and lightning fast. You folks rock."
We responded:
"Thank you so much Scott! We really appreciate the continued opportunity to take care of you and your family! - Glynn"
Profile photo of Streeter Simmons

Streeter Simmons

September 12, 2024

5  out of  5
rating by Streeter Simmons
"Cicely is great"
We responded:
"Thank you so much for the review! Hope you have a fantastic evening!"
Profile photo of Diva Dawn

Diva Dawn

September 12, 2024

5  out of  5
rating by Diva Dawn
"I had the pleasure of working with Cicely Carroll from State Farm and I cannot sing her praises enough. Cicely went above and beyond to help me with my insurance needs and truly exceeded all my expectations. From the moment I reached out to Cicely, she was incredibly responsive and attentive to my needs. She took the time to thoroughly explain all of my coverage options and made sure I had a clear understanding of what I was getting. Her knowledge and expertise in the insurance industry were evident, and I felt confident in her recommendations. Not only was Cicely professional and knowledgeable, but she was also incredibly personable and easy to work with. She made me feel valued as a customer and truly cared about finding the best insurance solutions for me. Thanks to Cicely's exceptional customer service and dedication, I now have the peace of mind knowing that I have the right insurance coverage for my needs. I highly recommend Cicely Carroll to anyone in need of insurance assistance – she is truly a gem at State Farm."
We responded:
"Thank you so much for your kind words and thoughtful review! We are thrilled to hear about your positive experience with Cicely Carroll. She is indeed a valuable member of our team, and we're glad she was able to provide you with exceptional service and peace of mind. Your recommendation means a lot to us, and we look forward to continuing to meet your insurance needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing the Team Lockaby Agency! - Glynn"
Profile photo of Levertis Meeks, Ph.D.

Levertis Meeks, Ph.D.

September 12, 2024

5  out of  5
rating by Levertis Meeks, Ph.D.
"Cecily is such a great agent! She works fast and gets you the best rates at the lowest cost! State Farm is shining in my eyes because of her commitment to customer service."
We responded:
"Dr. Meeks, Thank you so much for your kind words and for taking the time to share your positive experience with Cecily! We are thrilled to hear that she was able to provide you with exceptional service and the best rates. At Team Lockaby Lockaby State Farm, we strive to deliver top-notch customer service, and it’s rewarding to know that Cecily’s dedication has made such a positive impression on you. -Glynn"
Profile photo of Islam Khalil

Islam Khalil

September 10, 2024

5  out of  5
rating by Islam Khalil
"Super friendly and provided me insurance I needed!"
We responded:
"Thanks for the review Islam!"
Profile photo of Christopher W. Osborn

Christopher W. Osborn

September 9, 2024

5  out of  5
rating by Christopher W. Osborn
"Cicely is prompt, polite, professional and very knowledgeable. She had a great quote for me and was able to answer all of my questions. Very good experience and I highly recommend her."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Cicely was able to provide you with excellent service and meet all of your expectations. Your recommendation means a lot to us, and we're delighted that you had a positive experience. We look forward to serving you!"
Profile photo of Telinha Cadente

Telinha Cadente

August 30, 2024

5  out of  5
rating by Telinha Cadente
"I worked with mark to get my car and home insurance and he not only was very professional, kind and patient but he also saved me a great amount of $ with a bundle discount. I definitely recommend this office if you are looking for great customer service and great insurance."
We responded:
"Telinha, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Mark was able to assist you with your car and home insurance needs and that you found his service professional, kind, and patient. It's great to know that you were able to save a significant amount with the bundle discount. Your recommendation means a lot to us, and we are delighted to have you as a valued customer. If you ever need any further assistance, please don't hesitate to reach out. - Glynn"
Profile photo of Rey Cintron

Rey Cintron

August 23, 2024

5  out of  5
rating by Rey Cintron
"It is always a pleasure dealing with Glen Lockaby. They always make my insurance process with ease weather is adding or deleting a vehicle. I have been with them over 10 years and highly recommend them to any persons looking to insure a vehicle"
We responded:
"Rey, Thank you so much for the review! Also thank you for putting your trust in my team over the years! We are here if you need anything at all!"
Profile photo of Judy Vanbourgondien

Judy Vanbourgondien

August 21, 2024

5  out of  5
rating by Judy Vanbourgondien
"I called Cicely today for renters insurance for my daughter. She was wonderful to speak with and was so helpful! She made the process so easy!! Thank you so much!!!"
We responded:
"That's great to hear Judy! Thank you so much for the reviwew!"
Profile photo of kunti sandanshi

kunti sandanshi

August 21, 2024

5  out of  5
rating by kunti sandanshi
"Mark helped me a lot, he was quick with his responses and explained everything patiently. I definitely recommend them. They are amazing!!"
We responded:
"Thanks Kunti! We are here to help if you need anything at all!"
Profile photo of Aubrey Kelly

Aubrey Kelly

August 21, 2024

5  out of  5
rating by Aubrey Kelly
"Working with Cicely Carroll was fantastic! State Farm made the process of getting auto insurance straightforward and easy. I highly recommend their services!"
We responded:
"Aubrey, Thank you so much for the review! It's great to hear we were able to help with the car Insurance and we really appreciate the opportunity!"